Refund and Return Policy
Overview
SDQ is committed to marketing and selling top quality products. Please reach out to us for help if you have any issues with a purchase from Summa Dat Que. Our customer support email: customers@summadatque.com
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as catering or BBQ meats cannot be returned.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase. When ordering from SDQ, an email receipt is generated and a packing slip included with your shipment.
There are certain situations where only partial refunds are granted:
- SDQ Gear with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@summadatque.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@summadatque.com and send your item to: Summa Dat Que, 7111 W 151st St, #333, Overland Park, KS 66223.
Shipping Returns or Exchanges to SDQ
To return your product, you should mail your product to: Summa Dat Que, 7111 W 151st St, #333, Overland Park, KS 66223.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us at returns@summadatque.com for questions related to refunds and returns.
Summa Dat Que